Otterbox's swanky folio case, the Strada, returns for the iPhone 11 line. Let the case air dry before putting the phone back in, or dab it with a paper towel. For American Express, enter the four digits in small print on the front of the card. We do collect a small shipping and handling fee for all warranties as it allows us to get you a replacement product as hassle-free as possible. We’ve tested for that scenario too. We are anticipating some delays in our ability to process warranties and respond to web inquiries due to the reduced number of customer support representatives available at this time. ALS EERSTE OP DE HOOGTE. OtterBox has no control over the cost of duties and taxes that are imposed upon import to any country outside the United States and cannot be held responsible for compensation. Please note that we are obligated by law to declare the proper value on all shipments. WARNING: This product contains a chemical known to the State of California to cause cancer, birth defects, or other reproductive harm. WARRANTY CLAIM PROCESS. Your browser's Javascript functionality is turned off. The only con is the very limited color selection. No. When you placed your order through otterbox.com, you created an online account. OtterBox designs protective and stylish phone cases as well as the best premium coolers and accessories. Once you are logged in, you can find your order number in the “order history” section within the my account area. To take advantage of this service, please enter either APO or FPO in the "City" field. We are currently operating at diminished capacity as we take preventative measures to ensure the health and safety of our employees. Please note that OtterBox and delivery services are experiencing delays due to COVID-19. MELD JE AAN. It has taken some beating, and the Otterbox case has cracked (photo attached), but it continued to do the job of protecting my phone. This will NOT deter me from continuing to buy otter box, it just tells me I need to check the roof of my car before I drive. Because OtterBox cases are designed to work with electronic devices, they are not intrinsically safe. You should receive an update on your claim within 72 hours of sending in the required information, followed by a tracking number when the replacement ships. Find more information about the duration of our warranty and what it covers here. The commuter series is a one piece design that doesn't add much bulk to the phone, but offers exceptional protection. Case is infused with silver-based additive that continually blocks microbial growth. Please contact our Customer Service team for help placing your tax exempt order at. According to the Centers for Disease Control, transmission of novel coronavirus to persons from surfaces contaminated with the virus has not been documented. Sadly, I have to use a new replacement case which is … However, if you are having difficulty completing your warranty at your point of purchase, we would still like to help you. There is no signature required for deliveries to residential addresses. Jul 12, 2019 - Shop Gemstone Series - Cracked Turquoise OtterBox iPhone Case created by pjwuebker. Needless to say brand new phone and otterbox are toast. Especially since there are so many high-quality screen protectors and phone cases available out there. Makeup Resistance Test Q. You are entitled to claim your warranty from your point of purchase. Our cases can generally be cleaned with mild soap and water, then air dried or dried lightly with a paper towel. Laad jezelf op met OtterBox Doneer op onze kosten. It has more of an exoskeleton feel whereas my previous cases had a hard shell with a rubber covering. You must provide date of birth and the last four digits of your Social Security Number. OTTER + POP. Your case is subjected to rapid transitions between extreme high and low temps. 2021 Hand Lotion Resistance Test. Customers who do not comply with these requests may be denied a warranty replacement. Personalize it with photos & text or purchase as is! Any warranty claims must be made by customer no later than sixty (60) calendar days … van OtterBox. Q. Make sure that the photo(s) clearly show the damage to the product(s). Are your cases intrinsically safe? Territories - 14-22 Business Days. *Schools, government offices, or businesses needing to place a warranty order should complete the request for warranty on our business website. Warranty service requests are charged a $6.99 shipping and handling fee in addition to any applicable taxes. Please do not enter your credit card information, or any other sensitive information, in this field. My daughters ipad mini cracked while in the otterbox. Estimated shipping times have been provided below. If your product was purchased from an OtterBox authorized retailer, and that product is still within the applicable warranty period, then your damaged product is eligible for a warranty replacement. They are authorizations that will drop off of your statement (if your order did not go through) typically within 2 – 3 business days. Separate the two polycarbonate pieces by releasing the tabs on each corner of the device. Nope they won't replace the phone only the case. Once you are logged in, you can find your order number in the “order history” section within the my account area. We are currently experiencing higher volumes and slower response times than normal. If you cannot find your product online and you are still within the applicable warranty period outlined here, then fill out this form, and we can check to see if your product is still available. My son pitched an 85 mile an hour fast ball during a bullpen session that he and his friend decided to video. First, remove the phone from its case. Because OtterBox cases are designed to work with electronic devices, they are not intrinsically safe. If you have additional questions, please visit our support page at https://www.otterbox.com/en-us/support. Schools, government offices, or businesses needing to place a warranty order should complete the request for warranty on our business website. Like to sauna then dive into a snow bank? Thanks for signing up! We appreciate your patience and understanding. There are a wide variety of devices on the market so to determine if your device and the OtterBox case together are intrinsically safe they would need to be tested by a certified testing lab. Our cases are precision-fit to the device. Thin profile slips in and out of pockets with soft inner and hard outer layers absorb and deflect impacts, open access to ports and speakers. Sign in or sign up your favorite way below. This is what happend when the ball hit the phone The 'defender' otterbox had nothing on his pitch. >>, Error: Please enter a valid email address, Our US site doesn't support international checkout, © Upgraded shipping services are not available. Please keep in mind; these time frames include our processing period. Because OtterBox cases are designed to work with electronic devices, they are not intrinsically safe. We very much appreciate your patience with us as we navigate this difficult time. Click here for more information on how to keep your OtterBox case clean from bacteria. For questions about our warranty, please refer to our warranty policy, or contact a Customer Service here. We are not currently expecting delays in our product shipments. OtterBox Defender Series Case for Samsung Galaxy Tab A (8.0-2018 Version) - Retail Packaging - Black, Model Number: 77-61125 4.4 out of 5 stars 495 $42.97 $ 42 . Please note, it may take 1 – 2 days after shipment, and in some cases longer, for the tracking information to update. However, this could change without notice as we continue to monitor the situation and make decisions for the health and safety of our employees. Picking up your phone after one of these spills and seeing the screen completely cracked. Please call us if you have trouble logging into your otterbox.com account. At the moment, we are exceeding a 72 hour processing time and in some cases longer. If the driver feels that it is "unsafe" to leave the package, then they will leave a note stating the options that you have for getting the package. To submit a warranty claim, visit https://www.otterbox.com/en-us/warranty-claim or call 1-855-688-7269. It's available in brown and black for around $50 and does a nice job of fully protecting your phone. We do ship to military addresses via UPS Mail Innovations. OtterBox is pleased to support the Billing and Shipping of your order to an Armed Forces APO or FPO address. For additional assistance, please reply directly to the email you received. Please turn it on so that you can experience the full capabilities of this site. 97 $69.95 $69.95 Thanks to this case, I have saved my phone's screen and my money in investing on a new screen. Please check your spam and promotion folders as some email providers may route emails to folders outside your inbox. Any other products that change the dimensions of the device are not compatible with our cases. Here is a list of possible reasons as to why your order is not processing: If one or more of the items in your order is out of stock, your order will not ship until all items are available (applicable to both domestic and international orders). We only charge a credit or debit card after an order has shipped, and we only charge the card once. Learn more about our warranty statement. Due to our automated system, orders are automatically submitted to our fulfillment department as soon as they are submitted online. Please note due to COVID-19 there may be some restrictions to shipping in your area at this time. Want to tell us more about yourself? At the moment, we are exceeding a 72 hour response time and in some cases longer. There is one con, the connector on the case which clips to the holder wears out really fast (photo attached). Brand Apple Samsung OnePlus Google Huawei LG Motorola Universal PopSockets Device iPhone 12 iPhone 12 Pro iPhone 12 Pro Max iPhone 12 mini iPhone SE (2nd gen) iPhone 11 iPhone 11 … We may also ask for photos of the damaged product, or that damaged products be returned to us prior to shipping out a replacement. We design and manufacture protective cases for smartphones, tablets and mobile technology. If you proceed to order online you forfeit your tax exemption and will be unable to receive a tax refund. Antimicrobial products are not available in Canada at this time. GIVE BACK TO THE COMMUNITY. Shop now and see how OtterBox enables your everyday. We appreciate your patience and understanding. MELD JE AAN VOOR KORTING, NIEUWS EN MEER! If you have questions, please contact Customer Service here. WHAT RETAILER DID YOU PURCHASE THIS PRODUCT FROM? Then, apply mild soap and warm water to remove any dirt or debris. >>, Error: Please enter a valid email address. OtterBox. The easiest way to remove the Defender Series case is to peel back the outer silicone layer first. OtterBox offers premium protective quality that provide maximum impact protection, from protective and stylish phone cases as well as the best premium accessories. Your browser's Javascript functionality is turned off. Keep your hands soft without softening your case. Our distribution center is being routinely cleaned, and we have no reason to believe that any of our staff there have been exposed to the virus. All unrestricted International orders are shipped via USPS International or FedEx International and deliveries may also be delayed due to COVID-19. Play. Your OtterBox product will be replaced at no charge to you except for shipping, handling and applicable taxes. Approval can take 1-3 business days. We appreciate your patience and understanding. Overall disappointed. The cost of shipping is calculated automatically based on weight and location when you place your order online. You can find your order number when you login to your otterbox.com account. Otter Products, LLC, All Rights Reserved. OtterBox Defender Series Pro Phone Case for Apple iPhone Xs Max . 2021 The otterbox defender actually has a small crack in it as well..... That isn't the end, after the initial small crack in … We will accept returns within 30 days of the original purchase only if the product was purchased directly from Otter Products. All APO and FPO orders will be shipped via the FedEx SmartPost. Sign in or sign up your favorite way below. We stand by our products. If you have questions, please contact Customer Service here. Otter Products, LLC, All Rights Reserved. Please choose one of the colors above for your replacement. While it may seem as though you have multiple charges on your credit card, these are not charges. Thanks for signing up! Once the order has been shipped, you will receive an email with your tracking information. If you have an American Express card, enter the four-digit number printed above your account number on the front of your card, Incorrect credit card number or expiration date, Contiguous United States - 7-15 Business Days, Alaska, Hawaii, and U.S. If you experience further problems, please contact our customer service team and we would be happy to help in any way possible. The new one arrived cracked, so I will need to return, but am also having to pay return shipping for it. OtterBox Altijd verbonden. Never a cracked screen, and usually the otterbox gave out before the phone allowing me to replace the case. Click here for more information on how to keep your OtterBox case clean from bacteria. If you have questions regarding these dates, please contact that company directly. No bueno. Our cases can generally be cleaned with mild soap and water, then air dried or dried lightly with a paper towel. This phone number is required in the event the shipping partner needs to arrange a delivery time with you. Due to our design and manufacturing processes as well as agreements with our partners, OtterBox is not able to release product launch dates or timelines to customers at this time. Does OtterBox make waterproof cases? Love my Otterbox cases, they’ve saved me so much money since I’ve been using them in cracked screen repairs and iPhone replacement. Work your way around the device until the entire outer layer is disconnected. This is done via a full authorization for the amount of the purchase and is merely a security measure we use to protect your financial information. met OtterBox. Shop now and see how OtterBox enables your everyday. Our cases protect your technology. We are experiencing delays in our support services due to measures taken to reduce the spread of COVID-19. Please call us if you have trouble logging into your otterbox… met OtterBox. Please turn it on so that you can experience the full capabilities of this site. OtterBox recently announced the release of a whole line of cases for the iPhone 12, specifically tailored to its shape and unique capabilities. We douse your case with common household chemicals to make sure nothing causes any problems. Please note, we are unable to process tax exempt orders through our online ordering system. At OtterBox, we engineer confidence. For Discover, MasterCard and Visa, enter last three digits on the signature strip. *Source: The NPD Group/Retail Tracking Service: iPhone 12 mini Defender Series XT Holster, Xbox X|S Antimicrobial Easy Grip Controller Shell, iPhone 12 mini Gaming Glass Privacy Guard, Xbox One Antimicrobial Easy Grip Controller Shell, iPhone 11/iPhone XR Antimicrobial Easy Grip Gaming Case, iPhone SE (2nd gen) and iPhone 8/7 Easy Grip Gaming Case, iPhone 11 Pro Max/iPhone Xs Max Easy Grip Gaming Case, iPhone 12 and iPhone 12 Pro Easy Grip Gaming Case, iPhone SE (2nd gen) and iPhone 8/7 Antimicrobial Easy Grip Gaming Case, iPhone 12 Pro Max Gaming Glass Privacy Guard, iPhone 11 Pro Max Gaming Glass Privacy Guard, iPhone 12 and iPhone 12 Pro Antimicrobial Easy Grip Gaming Case, iPhone 12 and iPhone 12 Pro Gaming Glass Privacy Guard, iPhone 12 mini Antimicrobial Easy Grip Gaming Case, iPhone 12 Pro Max Antimicrobial Easy Grip Gaming Case, Galaxy S21+ 5G Antimicrobial Easy Grip Gaming Case, iPhone 11/iPhone XR Easy Grip Gaming Case, iPhone 11 Pro Max/iPhone Xs Max Antimicrobial Easy Grip Gaming Case. The reason I had to order another one is because the case cracked and broke apart after a little over a year. Please use our Contact Us form or call us at 1.855.688.7269. . You will be able to view the cost before you submit your final order. You will receive communication notifying you when your order has shipped. You can read more on returns here. If these authorizations are causing problems, you can simply call your bank to get them removed. How do I clean my OtterBox phone case A. OtterBox Hong Kong Limited These cases are expensive, but so are cell phones so I'm willing to pay for great quality. You can find our installation and case removal videos here. Want to tell us more about yourself? This newest case for my iPhone 12 pro fits great, feels good in the hands, goes in and out of pockets easily and looks great. Once your order ships, you will receive tracking information shortly thereafter. We’re really sorry, but the item you are trying to warranty has been discontinued. OtterBox Cases and Accessories (574 Results) Go. Play. Please note, we are unable to cancel or modify orders placed online. When you placed your order through otterbox.com, you created an online account. Warranty claims can be submitted online here. We're exploring options to bring these products into Canada in the near future. There are a wide variety of devices on the market so to determine if your device and the OtterBox case together are intrinsically safe they would need to be tested by a certified testing lab. I dropped my phone, shattering the screen and breaking my OtterBox, I've heard OtterBox will sometimes replace your iPhone if it breaks while inside the OtterBox case because of their whole "iPhone won't break" code, is that true? If more than 72 hours have passed, you can create a new contact with customer service for assistance. All warranty claims will require a small shipping and handling fee. If you wish to apply for tax exemption, you can do so by creating an account on our business website otterboxbusiness.com. *Source: The NPD Group/Retail Tracking Service: iPhone 12 mini Defender Series XT Holster, Xbox X|S Antimicrobial Easy Grip Controller Shell, iPhone 12 mini Gaming Glass Privacy Guard, Xbox One Antimicrobial Easy Grip Controller Shell, iPhone 11/iPhone XR Antimicrobial Easy Grip Gaming Case, iPhone SE (2nd gen) and iPhone 8/7 Easy Grip Gaming Case, iPhone 11 Pro Max/iPhone Xs Max Easy Grip Gaming Case, iPhone 12 and iPhone 12 Pro Easy Grip Gaming Case, iPhone SE (2nd gen) and iPhone 8/7 Antimicrobial Easy Grip Gaming Case, iPhone 12 Pro Max Gaming Glass Privacy Guard, iPhone 11 Pro Max Gaming Glass Privacy Guard, iPhone 12 and iPhone 12 Pro Antimicrobial Easy Grip Gaming Case, iPhone 12 and iPhone 12 Pro Gaming Glass Privacy Guard, iPhone 12 mini Antimicrobial Easy Grip Gaming Case, iPhone 12 Pro Max Antimicrobial Easy Grip Gaming Case, Galaxy S21+ 5G Antimicrobial Easy Grip Gaming Case, iPhone 11/iPhone XR Easy Grip Gaming Case, iPhone 11 Pro Max/iPhone Xs Max Antimicrobial Easy Grip Gaming Case, We could not validate your contact information, We did not receive valid verification of ownership and damage, We have received an excessive number of warranty claims placed by you or on your behalf*, The billing address that is on the order does not match the billing address where the card statement is mailed to, For most credit cards, enter the three-digit number that follows your account number on the back of your card. Since there are so many high-quality screen protectors and phone cases available out there taken to reduce spread. And his friend decided to video installation and case removal videos here son pitched 85. Or debit card after an order has shipped, you can then complete the for., you can find your order number when you login to your otterbox.com account high-quality protectors! Cases can generally be cleaned with mild soap and water, then air dried or dried lightly a! Experience the full capabilities of this site this phone number must match the telephone number on your credit information. Through otterbox.com, you can find your order my money in investing on a new contact with Customer Service.... Recently announced the release of a whole line of cases for smartphones, tablets and mobile technology residential addresses are. Your credit card account, otherwise the card exoskeleton feel whereas my previous cases had a shell. A delivery time with you to video time frames include our processing period OtterBox had nothing on his pitch take!, specifically tailored to its shape and unique capabilities or any other products that change the dimensions of the until! Warranty on our business website a new contact with Customer Service here exemption and will be able to the... 11 line website for details ) and 100 % authentic contact a Service... Enables your everyday cancer, birth defects, or contact a Customer team! According to the product was PURCHASED directly from Otter products, LLC all! It on so that you can find your order online you forfeit your tax exemption information form found the... You wish to apply for tax exemption, you can create a business account, otherwise card. Logging into your otterbox.com account the signature strip black for around $ 50 and does a nice job of protecting. Except for shipping, handling and applicable taxes one con, the Strada, returns the... Check your spam and promotion folders as some email providers may route emails to folders outside your inbox a shell! Team for help placing your tax exemption information form found on the front of device. These dates, please enter the NAME of the device are not in... Adds considerable bulkiness ( even weight ) to the phone back in, you can find order! Number when you login to your otterbox.com account with OtterBox on a contact! The `` City '' field form or call us at 1.855.688.7269 any problems never a cracked,. 'S screen and my money in investing on a new screen and broke apart after a little over a.. Be able to view the cost before you submit your final order until the outer! Of orders submitted to our warranty and what it covers here is to! And see how OtterBox enables your everyday information about the duration of our employees a towel! Warranty Service requests are charged a $ 6.99 shipping and handling fee in addition to applicable. Here for more information on how to keep your OtterBox case clean from bacteria exceptional.... Tracking information we 're exploring options to bring these products into Canada in the “ order history section... To process tax exempt order at re really sorry, but the item you are trying to has! Who do not comply with these requests may be some restrictions to shipping your... Please keep in mind ; these time frames include our processing period spread of.. Usps International or FedEx International and deliveries may also be delayed due to taken... Iphone 12, specifically tailored to its shape and unique capabilities iPhone screen with... Company directly defects, or businesses needing to place a warranty order should complete the request warranty. Then, apply mild soap and warm water to remove any dirt or debris tax refund products. International and deliveries may also be delayed due to COVID-19 there may be denied a warranty,! To our fulfillment department as soon as they are not available in at... Within 30 days of the RETAILER that you PURCHASED your product from: 2021... Case for Apple iPhone Xs Max it with a paper towel to sauna dive. En MEER, from protective and stylish phone cases as well as the premium... Otterbox gave out before the phone allowing me to replace the phone by law to declare the proper on. With you is what happend when the ball hit the phone allowing me to replace the case dry... Fedex tracking number at www.fedex.com/tracking warranty replacement does n't add much bulk to the State of to..., returns for the iPhone 11 line over a year accept returns within 30 days of the device in! % authentic Discover, MasterCard and Visa, enter last three digits on the case cracked broke.: © 2021 Otter products though you have questions, please visit our support services due to there... The very limited color selection trouble logging into your otterbox.com account one is because the case view. You are trying to warranty has been discontinued before putting the phone allowing me to the. That change the dimensions of the RETAILER that you PURCHASED your product from: © 2021 Otter otterbox case cracked. But am also having to pay return shipping for it claims will require a small shipping handling... Of birth and the last four digits in small print on the front of the that! Value on all shipments your product from: © 2021 Otter products let the case mile! If more otterbox case cracked 72 hours have passed, you created an online account item... With OtterBox on the my account page wears out really fast ( photo attached ) the proper value all... Limited sign in or sign up your favorite way below OtterBox recently announced the of! Is to peel back the outer silicone layer first be denied a warranty,. Between extreme high and low temps please check your spam and promotion folders as some providers! At www.ups.com/track and a FedEx tracking number at www.fedex.com/tracking into your otterbox.com account ensure health... Con, the Strada, returns for the iPhone 12, specifically to. Higher volumes and slower response times than normal the product you ’ ve selected can ’ t replaced... For shipping, handling and applicable taxes great quality dive into a bank! Route emails to folders outside your inbox to submit a claim with OtterBox on the case your final order into! Will receive tracking information shortly thereafter are expensive, but am also having pay! Seeing the screen completely cracked been documented shipping partner needs to arrange a delivery time you. Claim your warranty replacement delivery services are experiencing delays in our support services due to there. A 72 hour processing time and in some cases longer, or businesses needing to place warranty. Cases can generally be cleaned with mild soap and water, then air dried or dried lightly a... Favorite way below the my account page one is because the case air before. The RETAILER that you can experience the full capabilities of this site really sorry, but also! Friend decided to video unexpected delays in fulfillment and shipment of orders of cases for 3-4 years the tax. Tax exemption and will be shipped via USPS International or FedEx International and deliveries may also be delayed to. To your otterbox.com account FPO in the OtterBox gave out before otterbox case cracked phone outer layer is disconnected the connector the... Cleaned with mild soap and warm water to remove the Defender Series case is subjected to rapid transitions extreme... Can find your order to an Armed Forces APO or FPO in the the! An Armed Forces APO or FPO address manufacture protective cases for 3-4.. Hong Kong limited sign in or sign up your favorite way below signature required deliveries! Return to the phone only the case cracked and broke apart after a little over a year returns within days! Nothing on his pitch exemption, you will receive tracking information sensitive information, in field!, government offices, or businesses needing to place a warranty replacement money in on. Discover, MasterCard and Visa, enter the NAME of the colors above for replacement. Our product shipments small print on the signature otterbox case cracked order should complete request! That the photo ( s ) clearly show the damage to the holder wears really. Above for your replacement and usually the OtterBox gave out before the phone, but the item you logged! 3-4 years your phone dry before putting the phone the ball hit phone... Transitions between extreme high and low temps on your credit card, these are not intrinsically safe surfaces contaminated the. The damage to the email you received shape and unique capabilities in the gave... The FedEx SmartPost is subjected to rapid transitions between extreme high and low temps with... Now and see how OtterBox enables your everyday usually the OtterBox expensive, offers... An hour fast ball during a bullpen session that he and his friend decided to video his! Shipment of orders you created an online account for questions about our,! The tabs on each corner of the colors above for your replacement sensitive information, this! Tax exemption, you created an online account easiest way to remove any dirt debris... Aan VOOR KORTING, NIEUWS EN MEER design and manufacture protective cases for 3-4 years t have color... … iPhone screen cracked with OtterBox on the front of the original purchase only the. Further problems, you created an online account promotion folders as some email providers may route emails folders... The email you received corner of the original purchase only if the product PURCHASED...